Back to main help page

Purchasing music

How do I buy the score I want?

Once you are happy that you have found what you want, click the Add to Basket button to add that score or part to your shopping basket. After you have added everything that you want to buy at this time, at the top of the page you can view the contents of your shopping basket. From there you can go to the checkout to pay for the music.

Once you have completed the checkout process, you will be able to print your music from the My purchases section of the My account pages.

Many scores and parts available from Score Exchange can be downloaded as a PDF file after a purchase, but some music requires you to purchase the number of prints that you require - these scores can not be downloaded as a PDF and can only be printed.

Are any scores available free of charge?

Maybe! All the publishers that use Score Exchange are free to set their own selling prices. Sellers who have upgraded to be a Platinum Publishers on Score Exchange can make their work available for free.

If you are simply looking for something to test your printing functions with, you should use the Score Exchange test score which you are strongly advised to download and print, to make sure that your printer is working fully before you make any purchases.

Why do I have to create an account to make a purchase?

It is necessary for Score Exchange to have your contact details so that we can correctly calculate and account for VAT. By creating an account it also means that we can handle any queries that you have in the most efficient way.

How do I create an account?

Simply click the My account button at the top of any page and then enter your email address in the 'New Users, Register Here' box and click Register.

You do not need to create an account before you can add anything to your shopping basket as you will be prompted to set up an account during the checkout process if you don't already have one.

I am VAT registered - how does this affect me as a buyer?

Please make sure that you have entered your VAT number on the My account page. Without this information being available before a purchase is completed, we can't make any VAT calculation.

We will provide a VAT invoice for every purchase. As a UK VAT registered company we are obliged to charge VAT to customers in the EU. For VAT registered customers in the EU but outside the UK we will zero rate the VAT so you can account for it at your local rate. For customers outside the EU we are not obliged to charge VAT but it is your responsibility to account for, and pay any local sales tax, import duty or any other charge that may be applicable to the transaction.

Note: Some EU countries have a reduced or zero VAT rate for digital publications. e.g. In the UK, digital sheet music is charged at 0% VAT, the same as printed sheet music.

Is VAT included in the price of a score?

No. All prices are displayed exclusive of VAT which will be added where appropriate. This is because there are more buyers outside Europe who are not required to pay VAT than there are buyers in Europe who are required to pay VAT.

Note: Some EU countries have a reduced or zero VAT rate for digital publications. e.g. In the UK, digital sheet music is charged at 0% VAT, the same as printed sheet music.

What rate of VAT applies to purchases?

As Score Exchange is based in the United Kingdom and the UK is part of the European Union, there are different VAT rules for customers in the EU and customers in countries that are not members of the EU.

If you are a customer outside of Europe: (e.g. if you, the buyer are in the USA)
VAT (value added tax - similar to Sales Tax) only applies to customers in the European Union, so if you are outside the EU, then VAT will not apply to your purchase from Score Exchange. The rate will be zero.

If you are a customer in Europe: (e.g. if you, the buyer are in Germany)
As of January 2015, digital electronic services (such as downloading music from Score Exchange) attract the VAT in the location of the buyer. This means that your local rate of VAT will apply to your purchase. It's worth noting that some EU countries have reduced or zero rates of VAT for purchased of digital publications such as sheet music. Here is a complete list of EU VAT rates, which is generally kept up to date.

Before January 2015, it was the location of the suppler (Score Exchange is in the United Kingdom) that determined the applicable VAT rate.

How do I buy more than one copy of a score or part?

Depending on the licensing options set by the publisher of the music you're interested in, there might be no need to buy more than one copy of a score or part.

Publishers using Score Exchange can choose to allow you to print as many copies as you need from a single purchase, or require that you purchase the number of copies that you need.

The full detail of the current license for each score or part is displayed below the on-screen preview

If you need to purchase multiple copies then you can set the quantity when you add the items to your basket, and adjust the quantity during the checkout process.

Why can't I pay using my own currency?

Maybe you can! Before October 2013 Score Exchange only allowed payments in US Dollars. Now Score Exchange supports purchases in US Dollars and British Pounds.

You can choose which currency you would like to use to make your payment. If your local currency is not supported, then your credit card company or PayPal will automatically do the currency exchange for you.

Why can't I pay less than $1.50 using PayPal or my credit/debit card?

For transactions under $1.50 USD Score Exchange will only accept payment using Score Exchange credits.

The costs involved of processing Debit / Credit cards or PayPal transactions mean that we can not accept these payment methods for less than $1.50. The good news is that by using Score Exchange credits you can also get a discount on your purchase! Why not read more about Score Exchange credits?

I've chosen to view prices in a currency that isn't US Dollars. Why do I still see prices in US Dollars during the checkout process?

Internally Score Exchange calculates all prices in US Dollars. This is the currency that sellers use to set the price of items that are for sale.

To avoid any confusion with rounding errors, all totals are calculated in US Dollars, then converted into the currency that you have chosen.

What exchange rates do you use to convert between currencies?

Score Exchange uses exchange rates based on information issued by the UK HM Revenue and Customs.

These are the current exchange rates:

1 USD = 1.2327 GBP
1 GBP = 0.8112 USD

What is your refunds policy?

Before you purchase any music, you are very strongly advised to check the printing capability of your system by downloading and printing our test score because, as we are selling a digital product, we are unable to offer refunds.