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Reviews on Score Exchange

General information about reviews

Score Exchange allows visitors to write reviews of music on Score Exchange. Anyone can write a review, but it might not be published on the site if it doesn't meet the criteria for reviews on Score Exchange.

Having genuine reviews available helps other potential buyers make an informed choice about the music they are considering buying.

What are the criteria for publishing reviews on Score Exchange?

Reviews on Score Exchange should:

  • be genuine
  • be about the music being reviewed
  • use regular and normal spelling and grammar
  • not be about the Score Exchange website or the services we provide
  • not be written by the publisher of the music
  • not be written in return for payment or reward
  • not contain irrelevant, abusive or offensive content
  • not attempt to include html formatting, code or content

Additionally

  • Reviews are not the way to ask a question about the music
  • Reviews are not the way to make a complaint
  • When you are asked for your email address while writing a review, we might verifiy your email address before publishing your review

If you need more information about the music you should usually contact the publisher directly. You will find a contact link below the on-screen preview of the score. If you need more information about Score Exchange, then you should contact us.

All reviews will be moderated by Score Exchange. If we suspect that a review may not be genuine, or any part of it doesn't meet these criteria for reviews on Score Exchange, then it may be removed or not be published.

What is a genuine review?

A genuine review on Score Exchange is:

  • written by someone who has used or considered using the music being reviewed
  • not written by anyone involved in the creation of the content being reviewed or their close family and friends
  • not written by or on behalf of a competitor to the publisher of the score being reviewed
  • the only review on Score Exchange that a person has written about the score in question. i.e. you may not write multiple reviews of the same music

All reviews will be moderated by Score Exchange. If we suspect that a review may not be genuine, or any part of it doesn't meet the criteria for reviews on Score Exchange, then it may be removed or not published.

Can sellers add reviews of their music?

Publishers can add reviews of their music to Score Exchange, as long as they are genuine reviews.

e.g. if a publisher has received a review by email from someone who has enjoyed their work, the publisher could copy this review on to Score Exchange as long as they have permission from the reviewer and the review meets the criteria for reviews on Score Exchange.

All reviews will be moderated by Score Exchange. If we suspect that a review may not be genuine, or any part of it doesn't meet the criteria for reviews on Score Exchange, then it may be removed or not published.

Are all reviews published?

In line with the guidence for online reviews from the UK government, all reviews that meet the criteria for reviews will be published. Reviews that are submitted which do not meet the criteria, may be removed or not published.

If you think there's a review on Score Exchange that should not have been published, please get in touch and let us know what you think the problem is.

What is a 'verified purchase' review?

Some reviews on Score Exchange will be marked as being a 'verified purchase' this means that Score Exchange has records of the reviewer previously purchasing the music they have reviewed. This is the most valuable type of review, as we can be sure that the reviewer has direct experience of the music.

Can I edit a review after it's been written?

As long as you were signed in to Score Exchange when you wrote the review, then you can edit it later if you wish. Just visit your My reviews page to update your review.

If you were not signed in when you wrote your review you will need to contact us to request any changes that you want to make, although we will only be able to make minor changes for you, such as correcting typos etc.

Can sellers respond or reply to a review?

Yes. As a seller, you can write a response to a review that your work has received. Visit your My reviews page to get started.

As with reviews, responses will be moderated and inappropriate responses may not be published, or may be edited by Score Exchange before being published.

As a seller, am I required to allow reviews of my work?

No. You can control the ability for visitors to write reviews of your work from your My account page.

However, we strongly recommend that you do not disable the ability for visitors to write reviews. Many sellers like to have reviews of their work available - works with good quality reviews are much more likely to appeal to new potential customers. It also lets new customers hear about how other people have used the music.