If a Score Exchange publisher has died and you are managing their estate, please take the following steps:
- Sign in to the publisher’s account. If you don’t have access to the publisher’s Score Exchange account i.e. you don’t know the email address and password combination, then please email us a copy of the death certificate to info@scoreexchange.com. Upon receipt we will be able to grant you access to the relevant account. Once you have access you can continue to manage the account including updating scores and / or relevant details etc.
- Once you have gained access to the account you should probably update the email address and password using the edit account details page.
- You should also update the PayPal email address (in the Financial details section, near the bottom of the page) so that you can receive any payments that are due to be sent.
- Some people in your situation also like to update the details on the profile page to reflect the current situation and what to expect if a potential customer sends a ‘message to the publisher’ related to one of the scores.
If you need any help using Score Exchange, please get in touch and we will be happy to help.
