Frequently asked questions
Why did my music not print in the correct transposition?You should be able to re-download the music in the transposition you require:
- Start off by visiting your My Purchases page
- Click the blue 'View / Print' button
- Click 'Change transposition' and choose the correct transposition for the score
- Click the download button
Why can't I print my purchase?
You can print your music from your My Purchases page.
How do I change my password?
To change the password for your Score Exchange account, you should use the Edit Account page.
The fields to set a new password are in the 'sign in details' section of the page near the top.
Why won't my ZIP file open on a Mac?
There seems to be a problem with the built-in zip file handling on the latest version of the OSX operating system on Mac computers.
If you see 'Error 79 - Inappropriate file type or format', this means that the built-in system can not open the zip file.
There are two solutions to this issue: